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Our Guarantees

We strive for eggcellence in everything we produce, however on the odd occasion sometimes things don’t come up to scratch, or you are not happy with your purchase for some other reason. So we’ve developed a “love it or return it” guarantee on all our products and a no-quibble 10 year guarantee on all non-consumable parts.

We’re always looking at ways to improve our products so they perform better for you, so please don’t hesitate to get in contact if you’re unsatisfied in any way.

love it or return itOur “Love it or return it” guarantee:


Our 10 year guarantee in an egg-shell:


For further details, or to request a replacement part under the guarantee, please contact Customer Services on 0124 4228571, or write to us at 338 Huda Plot,Sector 56,Pincode - 122011,Gurgaon Haryana,Contact No: 0124-4228571.

Customer Service opening times run from 9:30 am – 5:30 pm Indian time.

Some small Terms & Conditions

  1. This guarantee applies to all Ecoegg branded products purchased after 1st January 2013
  2. The 10 year guarantee covers non-consumable parts only
  3. The product must have been purchased directly from Ecoegg or from an authorised reseller in the UK
  4. Proof of purchase required. We will accept the original receipt or a copy of your credit/debit card statement
  5. Improper use of the product (in sole view of Ecoegg) is not covered under this guarantee
  6. Accidental damage is not covered under this guarantee
  7. Please allow 7 days for your replacement part to arrive
  8. This warranty is governed by and in accordance with the laws of England and Wales and each party submits to the jurisdiction of the English Courts, unless otherwise agreed in writing by the parties.